Spa Etiquette

Our Spa

Paradiso Spa is intimate in scale and wonderfully private. Our relaxing lounge, and thoughtfully appointed shower and changing rooms provide a comfortable and relaxing visit. Because of our limited size, we manage these resources to ensure that they are available when you wish to use them. Please be sure to let us know when scheduling your appointment if you would like to use the private shower, locker/changing rooms. They are reserved for our guests on a first-come, first-served basis.

Spa Wear

Please “come as you are” to Paradiso Spa – we’ll provide any spa wear required for your treatments and relaxation. A robe and spa slippers are provided whenever guests visit for more than one service, or by request with any appointment. Lockers are also available at any time by request.

Arrival

Please plan to arrive at least 15 minutes prior to your treatment so you can relax, enjoy a refreshment and prepare for your treatment. First time guests must arrive a 20 minutes before their treatment to allow time to fill out a personal health profile. This profile will outline information that will enable your therapist to provide you with the most appropriate and effective service. Please let your therapist know if you have any special physical or medical needs, conditions, or considerations.

Cancellation Policy

We require a 24 hour cancellation notice, No Shows and Late Cancellation will be subject to full service charge with no refunds or credits towards other services in the future. Scheduling your appointment is your acceptance of these policies. All services will require a credit card to guarantee a reservation. Group and Parties cancellation policy must notify us one week in advance of the booking. If Group or Party Appointments late cancel or No Show the above cancellation fees apply to every individual. Arriving late will simply shorten your treatment time. Your treatment will end on time so that the next guest will not be delayed and the full value of your treatment will be applied.

OUR STAFF APPRECIATES YOUR RESPECT AND UNDERSTANDING OF THIS POLICY.

Age Restrictions

Guests under the age of 18 are eligible to receive facial, waxing, and massage treatments, only when accompanied by their parent or legal guardian, and exclude Sauna use for safety considerations. Salon guests under the age of 10 years old are welcome on Tuesdays only. Young children must have an adult supervising them at all times for there safety.

Cell Phones

Please turn your cell phone off upon arrival. Please respect the privacy of all Spa guests.

Return Policy

All of our sales are final.